These Terms of Service apply to purchases made through the Turner Syndrome Support Society UK online shop. By placing an order, you agree to these terms. Please read them carefully before buying.
1. About us
The online shop is operated by the Turner Syndrome Support Society, a UK organisation supporting people affected by Turner Syndrome and their families. References to “TSSS”, “we”, “us” or “our” mean the Turner Syndrome Support Society. References to “you” or “customer” mean the person placing an order.
2. Products and availability
We aim to describe all products accurately and to keep product information, pricing and availability up to date. All products are subject to availability. If an item you have ordered is unavailable, we will contact you as soon as reasonably possible and offer an alternative, a revised delivery time or a refund.
3. Orders and payment
When you place an order, you are making an offer to buy the products in your basket. We will confirm acceptance of your order by email or by otherwise confirming dispatch. Payment must be made using the payment methods shown at checkout. Prices are shown in pounds sterling and may include or exclude delivery charges as stated at checkout.
4. Delivery
Orders are usually sent by Royal Mail Second Class post unless stated otherwise. Royal Mail Second Class delivery is generally expected to take two to three working days, including Saturdays, after dispatch, but delivery times are estimates and are not guaranteed. We are not responsible for delays outside our reasonable control, including postal delays, weather disruption or incorrect delivery information supplied by the customer. Please ensure that your delivery address is complete and accurate before submitting your order. If an order is returned to us because the address was incorrect or incomplete, we may ask you to pay any reasonable additional postage costs before the order is resent.
5. Cancellations and change-of-mind returns
If you are a consumer buying online, you may have the right to cancel your order within 14 days of receiving your goods. You then have a further 14 days to return the goods to us. To cancel, please contact us in writing using the contact details provided by TSSS. Items returned because you have changed your mind must be returned unused, in their original condition and, where possible, in their original packaging. Unless the item is faulty, damaged or not as described, you are responsible for the cost of returning the item to us.
6. Items that may not be returnable
Some items may not be eligible for change-of-mind returns unless they are faulty, damaged or not as described. This may include personalised or made-to-order items, perishable items, sealed items that cannot be returned for hygiene reasons once opened, and any other products where returns are restricted by law.
7. Faulty, damaged or incorrect items
If your item is faulty, damaged on arrival or not as described, please contact us as soon as possible with your order details and a description of the issue. Your statutory rights are not affected. Where an item is faulty, damaged or not as described, we will offer an appropriate remedy, which may include a refund, repair or replacement in line with UK consumer law. If we ask you to return a faulty, damaged or incorrect item, TSSS will be responsible for reasonable return postage costs. Please keep proof of postage when returning any item.
8. Refunds
Where a refund is due, we will process it using the original payment method unless otherwise agreed. For valid change-of-mind cancellations, we will refund the price paid for the returned goods and the standard outbound delivery charge where required by law. If you selected a more expensive delivery option, we are only required to refund the standard delivery amount. We may reduce a refund if returned goods have been handled more than necessary to inspect them, or if they are returned damaged or incomplete, except where the issue is due to a fault, damage on arrival or an error by us.
9. Donations and charitable purchases
Some payments made through TSSS may be donations rather than purchases of goods. Donations are generally not treated in the same way as shop purchases. If you believe a donation has been made in error, please contact us as soon as possible so that we can review the matter.
10. Use of the online shop
You agree not to misuse the online shop, attempt to interfere with its operation, provide false information, or use it for any unlawful purpose. We may refuse or cancel an order where we reasonably believe there has been an error, misuse, fraud or breach of these terms.
11. Liability
Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory rights as a consumer. Subject to this, TSSS is not responsible for losses that were not reasonably foreseeable or for delays or failures caused by events outside our reasonable control.
12. Changes to these terms
We may update these Terms of Service from time to time. The terms that apply to your order are the terms in force at the time you place that order.
13. Governing law
These terms are governed by the laws of England and Wales. If you live in another part of the United Kingdom, you may also have rights under the laws that apply where you live.
14. Contact us
If you have any questions about an order, delivery, cancellation, return or refund, please contact TSSS using the contact details shown on our website or order confirmation.